Cotopaei Terms of Purchase: Clear Rules for Your Outdoor Gear Orders

Welcome to Cotopaei—your trusted source for outdoor gear. These Terms of Purchase (the “Terms”) govern your purchase of products from our website (cotopaei.com). By placing an order with us, you agree to comply with these Terms. We’ve designed them to be transparent, so you know exactly what to expect when shopping for your next adventure gear.

1. Order Placement & Confirmation

When you place an order on our website, you’re making an offer to purchase the selected products at the listed price (in USD, as specified in Section 4). Here’s how the order process works:

  • Order Submission: After you add items to your cart, enter your shipping details, and complete payment, you’ll receive an immediate “order receipt” email confirming we’ve received your request. This receipt does not mean your order is confirmed—we’ll review availability and shipping eligibility next.
  • Order Confirmation: Within 24 business hours, we’ll send a “order confirmation” email if your order is approved. This email will include your order number, product details, shipping information, and estimated delivery timeline (see Section 2). If an item is out of stock or unavailable, we’ll notify you via email and issue a full refund for that item within 5–10 business days (per Section 5).
  • Order Modifications/Cancellations: You may request to modify or cancel your order only if we haven’t yet processed it (i.e., before you receive the order confirmation email). To do so, email [email protected] with your order number and the requested change. Once an order is confirmed and in processing, modifications or cancellations are no longer possible—you’ll need to follow our return process (Section 3) if you no longer want the items.

2. Shipping & Delivery

We strive to get your outdoor gear to you promptly, with consistent timelines for all destinations worldwide:

  • Processing & Shipping Time: Most orders are processed and shipped within 1–3 business days (Monday–Friday, excluding U.S. federal holidays). You’ll receive a “shipping confirmation” email with a tracking number once your order ships.
  • Delivery Timeline: Regardless of your location (domestic or international), estimated delivery time is 6–12 business days from the date your order ships. This timeline accounts for standard shipping and may be extended slightly for remote locations—we’ll notify you via email if we anticipate a delay beyond 12 days.
  • Shipping Costs: Cotopaei offers global free shipping on all orders—there are no minimum purchase requirements or hidden shipping fees. This applies to every product, including large/heavy items (e.g., tents, backpacks, kayaks) that may incur extra shipping costs with other retailers.
  • Delivery Responsibility: We work with trusted carriers to deliver your order, but once the carrier confirms delivery (per tracking information), responsibility for the package transfers to you. If you’re not available to receive the package, the carrier may leave it at your doorstep, with a neighbor, or at a local pickup location—check the tracking details for updates.

3. Returns

We want you to be fully satisfied with your Cotopaei gear. If you need to return an item, our policy is simple:

  • Eligibility: You may return most unused, unworn, and undamaged items (with all original tags, packaging, and accessories intact) within 60 days of the delivery date. Final sale items (marked clearly on the product page) and custom/personalized items (e.g., engraved backpacks) are not eligible for returns, unless they arrive with a manufacturing defect.
  • Return Process: To start a return:
  1. Email [email protected] with your order number, the item(s) you want to return, and the reason for the return.
  2. We’ll send you a pre-paid return label (for all locations worldwide) within 24 business hours—no cost to you for return shipping.
  3. Pack the item(s) securely (use the original packaging if possible), attach the return label, and ship the package back to us.
  • Return Inspection: Once we receive your returned item, we’ll inspect it within 2–3 business days to confirm it meets the eligibility criteria. If it does, we’ll initiate your refund (Section 5). If the item is used, damaged, or missing tags/packaging, we may reject the return or offer a partial refund at our discretion.

4. Payment Terms

All transactions on Cotopaei are processed in United States Dollars (USD)—this is the only currency accepted for purchases. Here’s what you need to know about payments:

  • Accepted Payment Methods: We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All payment methods are processed securely through our trusted payment partners (Stripe, PayPal), which encrypt your payment details to protect against fraud.
  • Price Accuracy: We work to ensure all product prices on our website are accurate, but errors may occasionally occur (e.g., typos, system glitches). If we discover a pricing error after you’ve placed an order, we’ll notify you immediately. You may choose to either cancel the order (with a full refund) or proceed with the purchase at the correct price.
  • Taxes: For orders shipped to locations within the United States, applicable sales taxes will be added to your order total at checkout (based on your shipping address and local tax laws). For international orders, import duties, taxes, or customs fees may be imposed by your country’s government—these are your responsibility and are not included in the product price or covered by Cotopaei. Check with your local customs office for details on applicable fees.

5. Refunds

Refunds are processed promptly once your return is approved, with clear timelines:

  • Refund Eligibility: Refunds are issued only for eligible returns (Section 3) or canceled/unfulfilled orders (Section 1). If your item arrives damaged, defective, or incorrect (our mistake), we’ll issue a full refund (including any applicable taxes) without requiring you to return the item—just email us photos of the issue, and we’ll process the refund immediately.
  • Refund Timeline: Once your return is approved or your canceled/unfulfilled order is confirmed, we’ll initiate the refund within 1–2 business days. It may take an additional 5–10 business days for the refund to appear in your original payment method (e.g., credit card, PayPal). This delay is due to processing times by your bank or payment provider—we have no control over this, but we’ll provide proof of refund initiation if you need it.
  • Refund Method: Refunds are always issued to the original payment method used for the purchase. If you paid with a gift card, the refund will be credited back to a new Cotopaei gift card (with no expiration date) sent to your email.

6. Product Availability & Descriptions

We make every effort to keep our website updated with accurate product availability and descriptions, but we cannot guarantee that all products will always be in stock or that all descriptions (e.g., colors, sizes, features) are 100% error-free:

  • Stock Changes: Product availability may change quickly, especially for popular or limited-edition gear. If an item you ordered is suddenly out of stock after confirmation, we’ll notify you via email and issue a full refund within 5–10 business days.
  • Product Descriptions: We use photos, specs, and details provided by manufacturers to describe products, but slight variations (e.g., color shades, minor design tweaks) may occur. These variations do not constitute a defect, and we cannot offer refunds or exchanges solely for this reason. If you have questions about a product before ordering, email [email protected] for clarification.

7. Limitation of Liability

Cotopaei’s liability for any claims related to your purchase is limited to the total amount you paid for the affected product(s). We are not liable for any indirect, incidental, or consequential damages (e.g., missed trips, inconvenience, loss of use) resulting from delayed delivery, product unavailability, or other issues related to your order—unless the damage is caused by our intentional misconduct or gross negligence.

8. Changes to These Terms

We may update these Terms of Purchase occasionally to reflect changes in our policies, laws, or business practices. When we do, we’ll post the updated Terms on our website with a “Last Updated” date at the top. Your continued use of our website and placement of orders after the update means you accept the revised Terms. We recommend reviewing these Terms periodically to stay informed.

9. Contact Us

If you have questions, concerns, or disputes related to these Terms of Purchase, email our customer service team at [email protected]. We respond within 24 business hours and will work with you to resolve any issues fairly.

Thank you for choosing Cotopaei—we’re excited to help you gear up for your next outdoor adventure!