Cotopaei Shipping Policy: Get Your Gear Ready for Adventure

At Cotopaei, we know how important it is to get your outdoor gear in time for your next trip—whether it’s a last-minute camping weekend or a months-planned hiking expedition. Our Shipping Policy outlines all the details you need to know about delivery options, timelines, costs, and how we handle unexpected delays, so you can plan with confidence.

1. Shipping Coverage: Where We Deliver

We’re proud to ship gear to adventurers across the globe, with dedicated options for both domestic and international destinations:

Domestic Shipping (United States): We deliver to all 50 U.S. states, including Alaska, Hawaii, and U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands).
International Shipping: We ship to over 50 countries worldwide, including Canada, Australia, the United Kingdom, most countries in the European Union, Japan, and New Zealand. Note: Some remote locations or countries with strict import regulations may have limited shipping—you can check eligibility by entering your address at checkout, or email [email protected] if you’re unsure.

2. Shipping Methods & Delivery Timelines

We offer multiple shipping methods to fit your timeline and budget, with delivery estimates that start from the day your order ships (not the day you place it). Most orders are processed and shipped within 1–2 business days (Monday–Friday, excluding U.S. federal holidays).

A. Domestic Shipping Methods (U.S.)

Standard Shipping (USPS First Class/Priority Mail):
Delivery Time: 3–5 business days.
Best for: Non-urgent orders (e.g., gear for a trip in 2+ weeks) and smaller items (hiking socks, water bottles, camping utensils).
Expedited Shipping (UPS 2nd Day Air):
Delivery Time: 2 business days.
Best for: Gear you need quickly (e.g., a tent for a weekend trip) — note: orders must be placed by 12 PM PT to ship the same business day for expedited delivery.
Overnight Shipping (UPS Next Day Air):
Delivery Time: 1 business day.
Best for: Last-minute emergencies (e.g., a broken backpack before a trip) — available for most U.S. locations, but check checkout for eligibility.

B. International Shipping Methods

International Standard Shipping (USPS International Priority Mail/UPS Worldwide Economy):
Delivery Time: 7–14 business days (varies by country; remote areas may take up to 21 days).
Includes: Basic tracking (you’ll receive a tracking number to monitor your package until it enters your country’s local postal system).
International Expedited Shipping (UPS Worldwide Express):
Delivery Time: 3–5 business days.
Includes: Full end-to-end tracking, faster customs clearance, and delivery confirmation — ideal for time-sensitive international trips.

3. Shipping Costs

Shipping costs are calculated based on your delivery location, the weight and size of your order, and the shipping method you choose. You can see the exact cost for your order by adding items to your cart and entering your shipping address at checkout.

A. Domestic Shipping Costs (U.S.)

Standard Shipping: Free for orders over $50; $4.99 for orders under $50.
Expedited Shipping: Starts at $14.99 (varies by order weight and destination).
Overnight Shipping: Starts at $29.99 (varies by order weight and destination).

B. International Shipping Costs

International Standard Shipping: Starts at $19.99 (varies by country, order weight, and size).
International Expedited Shipping: Starts at $39.99 (varies by country, order weight, and size).
Import Duties & Taxes: Note: International orders may be subject to import duties, taxes, or customs fees imposed by your country’s government. These fees are not included in Cotopaei’s shipping costs—you’ll be responsible for paying them when your package arrives (check with your local customs office for details).

4. Order Tracking

We want you to know where your gear is every step of the way:

Once your order ships, you’ll receive a shipping confirmation email with a unique tracking number and a link to track your package (via USPS, UPS, or the relevant international carrier).
For domestic orders: Tracking updates in real time, including when your package is out for delivery and when it’s delivered.
For international orders: Tracking works until your package reaches your country’s local postal system—after that, you may need to use your tracking number on your local post office’s website for final delivery updates.
If your tracking number isn’t updating, or if your package is marked “in transit” for longer than the estimated delivery time, email [email protected] with your order number and tracking number—we’ll follow up with the carrier to resolve the issue.

5. Special Shipping Considerations

A. Large/Heavy Items

Some outdoor gear (e.g., large tents, backpacking frames, kayaks) may have special shipping requirements due to their size or weight:

These items may take an extra 1–2 business days to process and ship.
Shipping costs for large/heavy items are calculated separately at checkout (we’ll always show you the cost before you place your order).
For international orders, some large items (e.g., full-size camping stoves, large coolers) may have restricted delivery to certain countries—check eligibility at checkout or contact us for details.

B. Delays Due to Weather or Carrier Issues

Occasionally, shipping may be delayed due to factors outside our control (e.g., severe weather, carrier strikes, customs delays for international orders):

If your order is delayed, we’ll email you to let you know and provide an updated delivery estimate.
For time-sensitive orders affected by delays, we’re happy to offer a full refund or expedite a replacement (if available) at no extra cost—just contact us.

C. PO Boxes & APO/FPO Addresses

We ship to U.S. PO Boxes via USPS Standard Shipping (delivery time: 5–7 business days).
We ship to APO/FPO addresses (for military personnel) via USPS Military Mail—delivery time: 7–14 business days, and shipping is free for all APO/FPO orders (no minimum purchase required).

6. Missing or Lost Packages

If your package is marked “delivered” but you haven’t received it, or if tracking shows it’s lost:

First, check with your neighbors, building manager, or local post office—sometimes packages are left with a neighbor or held at the post office for pickup.
If you still can’t find your package, email [email protected] within 48 hours of the “delivered” date (for domestic orders) or 7 days (for international orders).
We’ll file a claim with the carrier and, if the package is confirmed lost, send you a replacement order for free or process a full refund—whichever works better for your trip.

7. Questions About Shipping?

If you have questions about shipping (e.g., eligibility for your country, delivery timelines for a specific item, or tracking an order), email our team at [email protected]. We respond within 24 business hours and will help you get the answers you need to plan your adventure.

At Cotopaei, we’re committed to getting your gear to you on time—so you can focus on what matters most: exploring the great outdoors.